This post (originally posted here) is an extension of the photo essay where I tried to cover the events of the Global Service Jam 2019. I’ll aim to share a few more of my perspectives of what I felt worked and what I felt could be improved in how we do things in general.
The thumbnail’s a picture of me explaining our lego prototype to an accompanying child of a mommy interviewee.
Whats’s this Global Service Jam you speak of?
You can read more here, but basically its a 2-day action packed workshop where participants from all across the globe get together come together and work on a secret theme, which isn’t revealed until the event day itself. With the theme in mind, participants split up in teams and walk through the principles of service design and create a service. The visual below is a good indicator of how the 2 days were structured.
Over the course of these 48 hours I observed a few interesting things which i’d like to highlight below:
- Domains don’t matter the moment everyone in the team aligns on the problem which needs to be solved.
- There’s no such thing as achieving the end goal, if you’ve achieved it, you’ve probably not thought passionately enough.
- Might sound cliché, but the more diversity in the team, the more perspectives you can cover quickly.
- The most important skill in anything collaborative is the ability to shut the **** up and listen while someone’s speaking and deferring judgement.
- While approaching strangers in public spaces, the introduction is what gets you access to the insight. A bad intro can close the door to the participant’s mind instantly, while a good intro can get you more insight than you might ever anticipate.
- Everyone has the same roots, regardless of how much we claim to be different on the surface.
